Coronavirus (COVID-19)

Niagara Region Headquarters (including NRH) is closed to the public until further notice. Please do not come to Niagara Region Headquarters – call if you need emergency service. We will continue to update this website as the situation changes.

NRH is currently receiving a high volume of phone calls. Please leave a voicemail – staff response will be delayed but we will return your call as soon as we can.

If you need to submit a completed application to the Housing Access Centre, you can:

  • Mail to P.O. Box 344, Thorold, ON L2V 3Z3
  • Fax to 905-935-0476
  • Drop in the dropbox in front of Campbell East at 1815 Sir Isaac Brock Way, Thorold
  • Email to

If you someone you know needs non-COVID-related care, please contact your family doctor. If you do not have family doctor, please contact Telehealth Ontario for advice: 1-866-797-0000.

Information for Applicants

Niagara Regional Housing is dedicated to assisting low to moderate income households with housing that is affordable and meets their needs.

Applicants Information Guide

Eligibility for Affordable Housing

To be eligible, applicants must:

  • Be prepared to declare all household income
  • Not owe rent or other fees to a former affordable housing provider
  • Be able to live independently, with or without support services
  • Have one member of the household be 16 years of age or older

All members of the household must:

  • Be Canadian citizens, permanent residents of Canada or refugee claimants
  • Not be convicted of an offence in relation to rent-geared-to-income assistance in the last two years
  • Not be under a removal order under the Immigration and Refugee Protection Act (Canada) to leave Canada

Waiting List for Housing

The length of wait for affordable housing in Niagara may vary depending on the type of housing and location within the region.

We are continuing to advocate for more affordable housing so that we can house applicants more quickly. 

Applying for Housing

By completing one application form, applicants can apply for several affordable housing options:

Once your application is submitted, it will be reviewed and added to the Centralized Waiting List.  You will be contacted when you have reached the top of the waiting list.

Special Priority Status (victims of violence fleeing abuse), Urgent status or Homeless status may be given higher priority. Supporting documentation is always required.

If there is a change in any of the information that has been provided, applicants are required to notify us within 10 business days of the change occurring.

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