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In Person or By Mail
Niagara Regional Housing
1815 Sir Isaac Brock Way
(formerly 2201 St. David’s Road)
Campbell East
P.O. Box 344
Thorold, ON
L2V 3Z3
(from Grimsby and outside Niagara Region only)
TTY line: 905-984-3613
Bell Relay: 1-800-268-9242
General: 905-687-4844
Applications: 905-935-0476
Contractors: 905-682-8301

NRH Office Hours
Monday - Friday
8:30 a.m. - 4:30 p.m.

Complaint Review Process Full Package

Complaint Recording Form
If you need more information on the NRH Complaint Review Process Policy call 905-682-9201 ext. 3937.

If you require additional or other formats for communicating, contact Niagara Regional Housing to make arrangements. If you require any accommodations for a disability in order to attend and participate in meetings or events, please let us know in advance so that arrangements can be made in a timely manner. More on Accessibility »

Enhanced TTY services: TextNet

Niagara Region has implemented TextNet as an improved method of TTY communication for the hearing impaired in Niagara. As a result, NRH now has the ability to forward calls internally to other TextNet users in the organization and to save TTY conversations for future reference and follow up. In partnership with the Canadian Hearing Society, this year-long pilot project is intended to improve the Region's current service to the hearing impaired community. There is no change for residents when calling NRH. The enhanced system may be accessed by calling the Niagara Region's existing TTY number at 905-984-3613.

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